Total hauling privacy policy

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Privacy Policy

Last updated: October 12, 2026

Total Hauling LLC, operating as Total Hauling Junk Removal (“we,” “our,” or “us”), respects your privacy. This policy explains what information we collect, how we use it, who we share it with, and what choices you have.

This policy applies to our website at https://totalhauling.net, our online forms, our phone and text communications, and any other way you contact us.

Who We Are

Total Hauling LLC
132 S 7th St
Allentown, PA 18101
Phone: (484) 714-4551
Website: https://totalhauling.net

We provide junk removal, demolition and debris hauling services in Allentown, Pennsylvania and the surrounding Lehigh Valley.

Information We Collect

Information you give us directly. When you request an estimate, fill out a form, call us, or text us, we may collect your name, phone number, email address, service address, and details about the work you need done.

Information collected automatically. When you visit our website we may collect your IP address, browser type, device type, pages visited, time spent on the site, and the website or search that referred you. This is collected through cookies and analytics tools.

Information from service records. If you have hired us before, we keep a record of the work performed, the date, and the service location.

Text Messaging and SMS

If you check the SMS consent box on our estimate request form, you agree to receive text messages from Total Hauling LLC related to your service request. This includes estimates, scheduling confirmations, appointment reminders, follow-up on quotes, review requests, and responses to messages you send us. If you call us and we are unable to answer, we may send one text reply to the number you called from so we can help with your request. Consent is not a condition of purchase.

If you check the separate marketing consent box on our form, you also agree to receive marketing and promotional text messages from Total Hauling LLC, such as special offers, discounts, and seasonal service reminders. This box is optional and unchecked by default. You can opt out of marketing texts at any time by replying STOP.

Mobile information is never sold or shared

No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes. Information shared with subcontractors in support of our services, such as customer service providers or messaging platforms, is limited to what is necessary to perform that service and may not be used for any other purpose.

Text message opt-in data and consent are never shared with any third party.

Message frequency varies based on your service request and our communication with you.

Message and data rates may apply. Your mobile carrier may charge for sending or receiving text messages. We are not responsible for those charges.

To stop receiving messages, reply STOP to any text from us. You will receive one confirmation message and no further texts.

For help, reply HELP to any text from us, or call us at (484) 714-4551.

Carriers are not liable for delayed or undelivered messages.

How We Use Your Information

We use the information we collect to:

  • Respond to your request for an estimate or service
  • Schedule, confirm and complete work at your property
  • Send you a quote and follow up on it
  • Contact you about your service by phone, text or email
  • Send invoices and process payment
  • Answer your questions and provide customer support
  • Improve our website and our services
  • Meet legal, tax and insurance requirements

We do not use your information for any purpose unrelated to providing our services.

Who We Share Information With

We share information only when necessary to run our business:

Service providers. We use third-party tools for scheduling, customer management, messaging, invoicing and website analytics. These providers may process your information on our behalf and are only permitted to use it to perform services for us.

Legal requirements. We may disclose information if required by law, court order, or to protect our legal rights, property or safety.

We do not sell your personal information. We do not share it with third parties for their own marketing purposes. As stated above, mobile phone numbers and SMS consent are never sold or shared with anyone.

Cookies

Our website uses cookies to make the site work properly and to understand how visitors use it.

Necessary cookies keep the site functioning and cannot be turned off.

Analytics cookies help us see which pages people visit and how they found us. We use Google Analytics for this.

You can set your browser to refuse cookies or alert you when one is being set. Some parts of the site may not work correctly if you disable them.

Embedded Content From Other Websites

Some pages include embedded content such as maps, videos or review widgets. These behave as though you visited the other website directly.

Those websites may collect data about you, use their own cookies, and track your interaction with the embedded content. We do not control what they collect.

How Long We Keep Your Information

We keep service records and contact information for as long as needed to provide our services and to meet legal, tax and insurance obligations, generally seven years.

Website analytics data is retained according to the settings of the analytics tool we use.

If you ask us to delete your information, we will do so unless we are required to keep it by law.

Your Choices and Rights

You can ask us what personal information we hold about you, request a copy of it, ask us to correct it, or ask us to delete it. Contact us using the details below.

To stop text messages, reply STOP to any message from us.

To stop marketing emails, use the unsubscribe link in any email we send.

Opting out of marketing messages does not stop us from contacting you about a job you have requested or booked.

Children

Our website and services are not directed at anyone under 18. We do not knowingly collect personal information from children. If you believe a child has given us information, contact us and we will delete it.

Security

We take reasonable steps to protect the information we hold. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Changes to This Policy

We may update this policy from time to time. When we do, we will change the date at the top of this page. Significant changes will be noted on the website.

Contact Us

Questions about this policy or about the information we hold:

Total Hauling LLC
132 S 7th St
Allentown, PA 18101
Phone: (484) 714-4551